FAQs
Have questions? We have answers.
ACCOUNTS
You can create an account to track your orders and start a return process if you need too.
Email support@bagnook.com
Average response time 1 hour
Do you save my bank details?
Do you save my bank details?
Absolutely not! We do not have visibility to your passwords or bank information. All your personal information remains confidential and secure through encryption.
Why do I need to setup an account?
Why do I need to setup an account?
Creating an account allows you to store your shipping information, see order history, and view any important information about your product purchased. Manage reviews and process returns, easily. Additional features will be added to your account page in the near future.
Where do I access my account?
Where do I access my account?
You can click the link here, or you can find it on the top of the page in the upper right-hand corner next to the cart Basket.
ORDERS
Do I need to setup an account to place an order?
Do I need to setup an account to place an order?
You do not need to set up an account to place an order. However, creating an account allows you to store your shipping information, see order history, and view any important information about your product purchased. Manage reviews and so much more. Additional features will be added to your account page in the near future.
What is the status of my order?
What is the status of my order?
To check your order status, simply log into your account and click "Order History"
When is my credit card charged.
When is my credit card charged.
Your credit card will be charged within 24 hours from the time you place your order.
Can I cancel my order?
Can I cancel my order?
Depending on the status of your order, it may be possible to cancel the order.
Can I track my order?
Can I track my order?
Yes, you will receive emails/texts throughout the order process.
Review the emails you received for tracking info. Also check your junk/spam folders if you are not receiving any emails.
RETURNS
What is your return policy?
What is your return policy?
We want to make sure you love what you buy! We offer free returns for 30 days on all eligible items. For full return policy details click here.
How can I start a return?
How can I start a return?
Please navigate to your Account Page and find your order, click on Manage, Request Return and follow the instructions.
Do you accept exchanges?
Do you accept exchanges?
Regrettably, not an option currently. We'll evaluate each case for potential solutions.
SHIPPING
Do you ship internationally?
Do you ship internationally?
We currently ship to the United States only. If you would like to know when we launch in other countries, please subscribe to our email list, IT'S FREE.
Do you offer free shipping?
Do you offer free shipping?
Indeed, complimentary shipping activates on orders $75 and above.
What are your shipping rates?
What are your shipping rates?
At present, we uphold a fixed shipping fee of $5.00. The fee is susceptible to changes due to international commerce.
Expedited shipping?
Expedited shipping?
Not at the moment. Contact customer service for assistance or send us a chat; look for the waving hand, bottom right corner of your screen, exceptions might be possible.
Your Shipping methods?
Your Shipping methods?
- Standard shipping: Typically takes 3 - 10 days at bagNook.
Suppliers use various shipping carriers; details are on product pages under shipping info, including delivery estimates and other helpful info.
UPS / FedEx / USPS are commonly used for shipping at bagNook
What is your Shipping Policy?
What is your Shipping Policy?
You can find our Shipping Policy here, or during checkout.
Can I ship to a different address
Can I ship to a different address
Yes, but please be advised, it will undergo review before order confirmation is complete.