FAQs
Have questions? We have answers.
ORDERS
Can I cancel my order?
Can I cancel my order?
Depending on the status of your order, it may be possible to cancel the order.
Can I ship to a different address?
Can I ship to a different address?
Yes, you will find that on your checkout page.
Can I track my order?
Can I track my order?
Yes, you will receive emails/texts throughout the order process.
Review the emails you received for tracking info. Also check your junk/spam folders if you are not receiving any emails.
RETURNS
What is your return policy?
What is your return policy?
We want to make sure you love what you buy! We offer free returns for 30 days on all eligible items. For full return policy details click here.
How can I start a return?
How can I start a return?
Please navigate to your Account Page and find your order, click on Manage, Request Return and follow the instructions.
Do you accept exchanges?
Do you accept exchanges?
Regrettably, not an option currently. We'll evaluate each case for potential solutions.
SHIPPING
Do you offer free shipping?
Do you offer free shipping?
Indeed, complimentary shipping activates on orders $75 and above.
What are your shipping rates?
What are your shipping rates?
At present, we uphold a fixed shipping fee of $8.95. The fee is susceptible to changes due to international commerce.
Expedited shipping?
Expedited shipping?
Not at the moment. Contact customer service for assistance or send us a chat; look for the waving hand, bottom right corner of your screen, exceptions might be possible.
Your Shipping methods?
Your Shipping methods?
- Standard shipping: Typically takes 3 - 10 days at bagNook.
Suppliers use various shipping carriers; details are on product pages under shipping info, including delivery estimates and other helpful info.
UPS / FedEx / USPS are commonly used for shipping at bagNook
What is your Shipping Policy?
What is your Shipping Policy?
You can find our Shipping Policy here, or during checkout.