Refund policy

Your Accounts Page

RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition as when you received it. It must also be shipped with the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards - If you are returning a product you have purchased with a gift card, you will receive store credit.
Please do not send your purchase back to the manufacturer.
Wait for instructions from bagNook

SHIPPING YOUR RETURN
After the returns process has been completed you will be emailed a shipping label for your return. (if applies)

Be sure to include the product you are returning with all packaging and paperwork from the original order.
You can either use already made shipping label paper for your printer, or you can just print it out on white paper and cut it out. Make sure you do not cut any part of the barcode or any other information.
Use clear shipping tape to cover the whole label so it won't get wet or torn. You should be able to see everything clearly so it can be scanned without issues. We want to make this a quick process without delays, so ensure the label is on top of the box, everything clearly visible.
Be sure to remove any old shipping labels from the package you are sending back.

REFUNDS (if applicable)
Once your approved return is received and inspected, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Usually takes 1 to 5 days after approval, depends on your bank and/or the credit card company.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@bagnook.com.
Exchanges must be placed as a new order. We only replace items if they are defective or damaged.
Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he/she will find out about your return.

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Submit a return request

Click the profile icon (this is your account: where you can see your orders, write reviews, and request returns) in the store's menu (top right) or go to Request a Return in the footer).

In the "Email" field, enter your email address, and then click "Continue".
In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
Go back to the online store and then enter a six-digit verification code.
Click "Request return" for the order that you want to submit the return for.
If your order has more than one item, then select the items that you want to return.
Select a return reason and add a note for the store.

Click "Request return"

If your return request is approved (usually within 24hours) and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

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TURNAROUND - Depending on where you live, the time it may take for your returned product to reach you, may vary. In most cases the turnaround is normally 5-10 days.